Last Updated: March 2026

These Terms and Conditions govern the sale of products through the website www.freshpackespickles.co.uk operated by Fresh Packes Pickles Essex Ltd.

By placing an order through our website, you confirm that you accept these Terms and Conditions and agree to comply with them.

1. Information About Us

Fresh Packes Pickles Essex Ltd
Registered Address: Unit 3 Great Mascalls Farm, West Hanningfield Rd, Chelmsford, Essex, CM2 7TA
Email: info@freshpackespickles.co.uk
Telephone: 01245 472025 Mobile: 07928 938571

Throughout these Terms, “we”, “us”, and “our” refer to Fresh Packes Pickles Essex Ltd

2. Our Products

We produce and sell pickled food products and related goods via our website.

While we make every effort to display products accurately:

• Images are for illustrative purposes only
• Packaging may vary from that shown
• As our products may be handmade or small-batch, slight variations may occur

All products are subject to availability.

3. Eligibility to Purchase

To place an order you must:

• Be at least 18 years old
• Be legally capable of entering into binding contracts
• Provide accurate billing and delivery information

We reserve the right to refuse orders where these conditions are not met.

4. Placing an Order

When you place an order through our website:

1. You will receive an order acknowledgement email.
2. This email confirms that we have received your order but does not constitute acceptance.
3. Your order is accepted when we send you a dispatch confirmation email.

We reserve the right to refuse or cancel orders at our discretion, including where:

• Products are unavailable
• Payment is not authorised
• Pricing or product information errors occur
• Fraudulent or suspicious activity is suspected

If an order is cancelled, any payment received will be refunded.

5. Pricing

All prices listed on the website:

• Are in GBP (£)
• Include VAT where applicable
• Exclude delivery charges unless stated otherwise

Delivery charges will be displayed during checkout.

We reserve the right to change prices at any time, but this will not affect confirmed orders.

6. Payment

Payment must be made in full before dispatch.

We accept payment methods listed on our checkout page, which may include:

• Credit cards
• Debit cards
• Online payment providers

All payments are processed through secure payment providers.

7. Delivery

We aim to dispatch orders within 2 – 5 business days.

Estimated delivery times will be displayed during checkout.

Important notes:

• Delivery times are estimates only
• Delays may occur due to courier services or external factors

Risk in the products passes to you upon delivery to the address you provided.

You are responsible for ensuring someone is available to receive the delivery where required.

8. Storage and Product Care

Our products are perishable food items and should be stored according to the instructions on the packaging.

Once delivered, responsibility for proper storage and handling rests with the customer.

We cannot accept liability for product deterioration caused by improper storage or handling after delivery.

9. Allergens and Ingredients

Customers are responsible for reviewing product ingredient and allergen information before purchase.

Our products may contain or be produced in facilities that handle common allergens including but not limited to:

• Mustard
• Sulphites
• Egg
• Other food allergens

If you have a severe allergy, please contact us before ordering.

10. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, customers normally have the right to cancel online purchases within 14 days.

However, this right does not apply to:

• Perishable goods
• Food products with a short shelf life
• Sealed food products once opened

Therefore, orders for food products cannot be cancelled once dispatched unless they are faulty or damaged.

11. Returns, Refunds and Replacements

Due to the nature of food products, we do not accept returns for:

• Change of mind
• Taste preferences
• Opened or consumed products

However, if your order arrives:

• Damaged
• Faulty
• Incorrect

please contact us within 48 hours of delivery with:

• Your order number
• Photographs showing the issue

Where appropriate we will offer:

• A replacement product, or
• A full or partial refund

Refunds will be issued to the original payment method.

12. Faulty Products

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

If goods are faulty, misdescribed, or not of satisfactory quality, you may be entitled to a refund or replacement.

13. Limitation of Liability

Fresh Packes Pickles Essex Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

14. Website Use

You agree not to misuse our website or attempt to:

• Access systems without authorisation
• Introduce viruses or malicious software
• Disrupt the operation of the website

We reserve the right to suspend access where misuse occurs.

15. Intellectual Property

All content on our website including:

• Text
• Images
• Branding
• Product descriptions

is owned by Fresh Packes Pickles Essex ltd and may not be reproduced or used without permission.

16. Privacy

Your personal information will be handled according to our Privacy Policy and applicable data protection laws including UK GDPR.

17. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations due to events outside our reasonable control, including:

• Courier disruptions
• Extreme weather
• Supply chain issues
• Government restrictions

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.